Return & Refund Policy

At SH Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item, subject to the conditions below.

Returns

To be eligible for a return, your item must:

• Be returned within 14 days of delivery.
• Be in the same condition in which you received it.
• Be unworn and unused.
• Have all original tags attached.
• Be in its original packaging.
• Include the receipt or other proof of purchase.

To request a return, please contact us at awanshopify990@gmail.com before sending the item back.

Return Address:
[INSERT RETURN ADDRESS]

Please do not send an item back without contacting us and receiving return instructions first. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at awanshopify990@gmail.com with your order details and photos of the issue.

We will review the issue and, where applicable, arrange a suitable solution such as a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants.
• Custom-made, personalized, or specially ordered products.
• Personal care or beauty products where applicable.
• Hazardous materials, flammable liquids, or gases.
• Sale or clearance items.
• Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product, size, or variant, please contact us first.

Where an exchange is not available, you may return the original item in accordance with this policy and place a new order for the item you want.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that the time required for the refund to appear in your bank account or card statement may vary depending on your bank or payment provider.

If you have not received your refund after the applicable processing period, please contact us at awanshopify990@gmail.com.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If the item is defective, damaged, or the wrong item was sent, please contact us before returning it so we can provide the appropriate instructions.

For returns due to a change of mind or other reasons not caused by an issue with the product, return shipping costs may be the customer's responsibility.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: awanshopify990@gmail.com

SH Store
United Arab Emirates