Terms of service

 

Terms of Service

Last Updated: [INSERT DATE]

Welcome to SH Store. Throughout these Terms of Service, the terms “we,” “us,” “our,” and “SH Store” refer to SH Store. SH Store operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the technology that enables us to operate our online store and provide the Services.

By accessing, browsing, or using our website, or by purchasing products from SH Store, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree with these terms, please do not use our website or Services.

These Terms are intended to apply to customers purchasing from SH Store, primarily within the United Arab Emirates (UAE), and are subject to applicable UAE laws and regulations.

1. Eligibility and Use of Our Website

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the applicable age of majority, you may only use our Services with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for keeping your account information and login credentials secure and for all activity carried out through your account.

You may not sell, transfer, or assign your account to another person without our written permission.

2. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

However, colors and the appearance of products may vary depending on your device, screen settings, lighting, and other factors.

Product availability, descriptions, specifications, prices, and promotions may be changed or updated at any time without prior notice.

We reserve the right to discontinue products or limit quantities available for purchase.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable UAE law.

3. Orders and Acceptance

When you place an order through our website, you are submitting a request to purchase the products selected by you.

After placing an order, you may receive an order confirmation by email or other communication. An order may be cancelled or declined in certain circumstances, including where:

  • The product is unavailable.
  • There is an error in the product description or price.
  • We suspect fraudulent or unauthorized activity.
  • Payment cannot be successfully processed.
  • The delivery information provided is incomplete or incorrect.
  • We are unable to fulfill the order for reasons beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid, subject to applicable payment-processing procedures.

Please review your order carefully before completing your purchase.

Your purchases are subject to our Return & Refund Policy.

4. Prices and Payment

All product prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices, discounts, promotions, and offers may change at any time. The price applicable to your order will generally be the price displayed at the time the order is placed.

Where applicable, VAT and other legally required charges will be handled in accordance with UAE laws and regulations.

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You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may use third-party payment providers to process payments. Payment information may be processed by those providers in accordance with their own terms and privacy policies.

5. Shipping and Delivery

We primarily provide delivery services within the United Arab Emirates.

Delivery times displayed on our website are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, customs procedures, and other circumstances outside our reasonable control.

We will make reasonable efforts to deliver orders within the estimated delivery period.

You are responsible for providing accurate and complete delivery information, including your name, phone number, address, emirate, and any other information required for delivery.

If incorrect or incomplete information causes a delivery failure or additional delivery attempt, additional charges may apply where permitted.

We are not responsible for delays caused by third-party delivery companies or circumstances outside our reasonable control.

6. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Unless otherwise stated in that policy or required by applicable UAE law, eligible returns may be requested within 14 days of receiving the order.

Products must meet the applicable return conditions described in our Return & Refund Policy.

For defective, damaged, or incorrectly supplied products, please contact us as soon as possible after receiving your order.

Nothing in this section limits any rights or remedies available to consumers under applicable UAE law.

7. Intellectual Property

All content on the SH Store website, including but not limited to:

  • Logos and trademarks.
  • Product images.
  • Photographs.
  • Graphics.
  • Text and written content.
  • Website design and layout.
  • Videos and other media.
  • Product descriptions.

is owned by or licensed to SH Store or its relevant content providers and is protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

All rights not expressly granted to you are reserved by SH Store and the applicable rights holders.

8. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, delivery providers, analytics services, or other tools.

We do not control all third-party services and are not responsible for their independent policies, terms, availability, or practices.

Our website may also contain links to third-party websites. These links are provided for convenience and do not necessarily mean that we endorse those websites or their products and services.

You access third-party websites at your own discretion and should review their terms and privacy policies.

9. Shopify

Our online store is hosted and powered by Shopify, which provides the e-commerce platform and technology used to operate our website.

However, purchases made through our store are transactions between you and SH Store.

Shopify is not the seller of the products offered by SH Store and is not responsible for the products, orders, delivery, returns, refunds, or other matters relating to transactions between you and SH Store, except where required by applicable law.

10. Privacy

Your use of our Services is also subject to our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as necessary to operate our store, process payments, fulfill orders, provide customer support, improve our Services, and comply with applicable laws.

Because our store is powered by Shopify and may use other service providers, certain information may be processed by those providers in accordance with their applicable policies.

Please review our Privacy Policy for additional information about how we collect, use, store, and protect personal information.

11. Customer Reviews and Feedback

If you voluntarily submit reviews, comments, suggestions, photographs, or other content to SH Store, you agree that we may use that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that any content you submit:

  • Is truthful and accurate to the best of your knowledge.
  • Does not violate another person's rights.
  • Does not contain unlawful, threatening, abusive, defamatory, or offensive material.
  • Does not contain malicious software or harmful code.
  • Does not infringe intellectual property rights.

We reserve the right to remove or decline to publish content that we reasonably believe violates these Terms or applicable law.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect information, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors and update information when necessary.

If an order has been placed based on a material error, we may contact you to discuss the issue or, where appropriate, cancel the affected order and provide a refund.

13. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use our website to:

  • Violate any applicable UAE law or regulation.
  • Commit fraud or engage in deceptive activity.
  • Provide false or misleading information.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Upload viruses, malware, or other harmful code.
  • Interfere with the security or operation of our website.
  • Harass, threaten, abuse, or harm our employees, customers, or other persons.
  • Copy, scrape, reproduce, or commercially exploit our website or content without permission.
  • Impersonate another person or entity.
  • Use our Services for any unlawful or fraudulent purpose.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated or where necessary to protect our business, customers, website, or legal rights.

14. Suspension and Termination

We may suspend or terminate your access to our website or Services where permitted by applicable law, including where you materially violate these Terms, engage in fraudulent activity, or misuse our Services.

Termination of access does not affect any rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain effective.

15. Disclaimer

We make reasonable efforts to keep our website and Services available and information accurate.

However, we do not guarantee that our website will always be available, uninterrupted, secure, or completely free from errors.

To the extent permitted by applicable law, SH Store does not accept responsibility for losses caused solely by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer protection rights that cannot legally be excluded or limited under UAE law.

16. Limitation of Liability

To the fullest extent permitted by applicable UAE law, SH Store will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or Services, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law, including mandatory consumer rights and protections.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services, your violation of these Terms, or your infringement of the rights of another person.

This provision does not limit any rights you may have under applicable UAE consumer protection laws.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.

19. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies displayed on our website, form the terms governing your use of our Services and purchases from SH Store.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy may apply to that transaction to the extent permitted by applicable law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, applicable laws, or other requirements.

The latest version will be posted on our website with the updated date.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law and Disputes

These Terms are governed by the laws applicable in the United Arab Emirates, subject to any mandatory consumer protection rights and applicable laws.

We encourage customers to contact us first so that we can try to resolve any complaint or dispute fairly and promptly.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable UAE law.

23. Contact Information

If you have any questions about these Terms of Service, please contact us:

SH Store
Email: awanshopify990@gmail.com
Business Address: [INSERT UAE BUSINESS ADDRESS]
Phone: [INSERT BUSINESS PHONE NUMBER]
Trade Licence / Registration No.: [INSERT IF APPLICABLE]
VAT Registration No.: [INSERT IF APPLICABLE]

Country: United Arab Emirates